Question

After your purchase, we will send a QR code to the email address you registered. It usually arrives within a few minutes. If you do not receive the email within 24 hours, please contact us.
Contact: https://front-up.co.jp/esim-contact

Yes, you can. In addition, network conditions such as 4G/5G may vary depending on the country or region, so please check the product page for details. (This is based on the assumption that your smartphone or device supports 5G)

The profile you are currently using cannot be used, so please purchase it again.

Yes, it is available. Please enable the tethering function from your device settings when using it.

Our eSIM is for data communication only. You cannot use regular phone calls or SMS with a phone number. However, you can make calls using VoIP apps such as LINE or Skype.

An account is created when you purchase a data plan through our website or other channels. (You cannot create an account without purchasing a service.)

There are no additional costs. Also, all data plans are prepaid, so there are no maintenance fees or fixed charges.

Yes, of course. Our eSIM data service is fully prepaid, so you can purchase a new data plan through the app each time you travel. There are no charges during periods when you are not using it.

If you contact us through this website, we will reply as soon as your purchase is confirmed (within a maximum of 3 business days).
Contact: https://front-up.co.jp/esim-contact

The validity period cannot be extended.

A SIM card is a chip-type IC card that stores the user’s subscription information and is used by inserting it into an iPhone or smartphone. An eSIM is a SIM that is embedded in a device such as a smartphone. You can use it by downloading an eSIM profile that contains your subscription information.

You cannot switch an eSIM to a physical SIM card.

The profile can only be downloaded once. Please be careful not to download it on the wrong device.
If you delete a profile that has already been downloaded, the service will immediately become unavailable, so please be careful not to delete it by mistake.

If you accidentally delete your eSIM or lose or damage your device, you cannot request a reissue of the eSIM due to the prepaid nature of the product.

Once you set it up after purchase, you can start using it immediately. The plan’s validity period begins when the first data connection is made in a supported country. Please activate the plan within 30 days of receiving the QR code.

Since it is linked to an individual eSIM number, it can only be used once. Therefore, it cannot be used on multiple devices.

No special preparation is required. However, you may be asked to use a credit card or provide identification if necessary. Please understand this in advance.

Since the plan is prepaid, you cannot change it midway. Please purchase an additional plan after using up your current data.

APN stands for「Access Point Name」, which is a setting used on Android devices. This setting allows your mobile network to connect to other networks. On iPhones, this setting is generally not required.

The connection speed is “best effort” and may vary depending on local network conditions. Please consider it as an average general speed. Depending on the region or country, 3G to 5G frequencies may be available.

http://search.t-sim.hk/dataplan/group/website

Yes, you can.

If you still cannot find the email after checking your spam folder, we kindly ask you to contact us through the following website.
Contact: https://front-up.co.jp/esim-contact

In that case, Tsim Tech Co., Ltd (for regions outside Japan) will assist you, so please contact them at the following address.
【Tsim Tech Co., Ltd Contact Information】
◇WhatsApp/Line/Telegram : +852 6014 0451
◇Email: adminhk@tsimtech.com （英・中）

Please enter the code sent with the QR code into your device’s settings and manually add the eSIM.