Important Matters Explanation

Front Up Inc. (hereinafter referred to as "the Company") provides the 【 FRONT UP eSIM 】 (hereinafter referred to as "the Service"), which is a telecommunication line service utilizing international wireless roaming service.

This is a flat-rate packet communication service for web usage, etc., limited to the data allowance or available period determined by the pre-paid amount, usable with 3G, 4G, or 5G compatible iPhones, smartphones, iPads, or tablets. Please ensure you read and approve the "Terms and Conditions (Service Provision Details)" before use. The "Important Matters Explanation" summarizes excerpts of the content for your confirmation before, during, and after use. Please check the following details:

◆ Data Usage and Additional Plan Purchase

  • The Service allows use within the data volume limit, selected countries, and period chosen by the user.

  • You must provide an eSIM-compatible device to use the Service. Please check the details separately.

  • You can continue packet communication and use it as a recharge by selecting your desired usage conditions again.

  • One day is defined as the 24-hour period starting from the time of service commencement.

  • You must start using the service within 30 days from the day of data plan selection or purchase. Please proceed with the communication start procedure promptly.

  • Once a data plan is selected, the data volume and usage period cannot be changed.

  • Packet communication use will be stopped if the data volume limit is exceeded or the available period ends.

  • An application via the dedicated website is required to purchase an additional plan.

  • Voice calls, SMS, MMS, TV calls, and 64K digital data communication are not available.

  • The communication speed is the maximum value based on technical standards for transmission/reception and does not represent the actual communication speed.

  • The service is provided on a best-effort basis, and the actual communication speed will vary depending on the communication environment and network congestion.

  • The connection may be disconnected if the connection continues for a certain period of time or if a non-communication state persists.

  • Since the Service uses radio waves, it may not be usable even within the service area due to being indoors or obstacles (buildings, terrain) in the surroundings. It may also be unusable in high-rise buildings, such as apartments, even in locations with a good view.

  • The Service can be used overseas. Please check the dedicated website for details.

  • Communication speed may be restricted for customers who use a large volume of communication over a certain period of time. Furthermore, to provide better network quality, traffic information will be collected, analyzed, and stored for each communication, and restrictions may be applied to communication as separately defined by the Company.

  • The Tethering option can be used for free with this Service (It may not be usable depending on the type of device used).

  • After the daily high-speed data capacity is used up, the communication speed will be reduced to 128kbps (resets at 00:00 the next day) *Not available in some regions.

  • For plans where the daily high-speed data capacity is not specified, once the purchased high-speed data capacity is used up, the communication speed will be reduced to 128kbps.

  • Calculation of days: 24 hours is counted as 1 day (Example: If you purchase a 3-day plan and install and activate it at 10:00 on 9/1, it will be available until 09:59 on 9/4).

◆ Handling of eSIM

  • eSIM (Embedded-SIM) is a "virtual" card that can be set up directly on the device simply by reading a QR code.

  • You can connect to the internet without needing to insert a network card into the slot of the mobile device being used, as was traditionally done.

  • The QR code for the eSIM profile download can be used only once and cannot be reused.

  • The Company bears no responsibility whatsoever for the storage, management, or use of the eSIM profile download QR code obtained from the Company.

  • eSIM reissuance is not possible.

  • The eSIM registered to an account cannot be transferred.

◆ eSIM Compatible Devices

  • Most mobile phones sold in mainland China, Hong Kong, and Macau are not compatible with eSIM. (As of August 1, 2023).

  • Please confirm that your mobile phone is eSIM compatible before making a reservation.

【Changes to the Important Matters Explanation and Service Provision Details】

The Company may change the terms described in this Important Matters Explanation and the Service Provision Details (hereinafter: these Service Provision Details). In such cases, the fees and other terms of service will be based on the terms described in the revised Service Provision Details.

When making changes to the terms of these Service Provision Details, the Company will notify users in advance by posting the changes on the Company's website, by delivering a text message (referring to messages consisting of numbers, symbols, and other characters transmitted from the subscriber line or the Company's telecommunication equipment), or by any other method deemed appropriate by the Company. The latest Service Provision Details will be posted on the Company's website, so please check them.

Dedicated Website: front-up-esim.com